Senior Manager – Data Science

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

Responsibilities:

• Own the Data Science development roadmap working alongside the product management team
• Define, measure and monitor the engineering solutions, continuously innovate to provide seamless and modern experience
• Setup solid engineering process and driving engineering excellence i.e. code line management, code reviews & standards, continuous integration/ continuous deployment workflows and tools
• Review and drive engineering process improvements, make decisions about engineering tools and processes
• Being a technical leader, making decisions without higher level validation and supporting the team

Qualifications

• A Bachelor’s degree or a higher degree in Computer Science, Statistics, Mathematics, or a related field.
• Over 10 years of industry experience and solid understanding of mathematical underpinnings behind Machine Learning algorithms and proficiency in probability, statistics, linear algebra, calculus, and optimization.
• A minimum of 3 years of experience in managing a high performing engineering team
• Excellent interpersonal skills and can work with teams workings across various remote place.
• Preferred experience with NLP, Graph Theory, Neural Networks (RNNs/CNNs), sentiment analysis
• Strong analytical, data analysis, machine learning algorithms skills
• Experience with time series analysis, NLP, Distributed Systems, large scale computing, Big Data technologies like Hadoop and Spark are plus.
• Have good implementation experience with R, Python, Perl, Ruby, Scala, Apache Spark, Storm, SAS and ability to work with a variety of Deep learning frameworks including TensorFlow, Keras, Caffe, CNTK, etc

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.