Senior Manager, Deloitte Global Operate Technology GenAI Leader

Job Type: Permanent 
Reference code: 126150   
Primary Location: Toronto, ON  
All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Ottawa, ON 

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
• Be encouraged to deepen your technical skills…whatever those may be.
• Build your leadership skills at Deloitte University.
• Have many careers in one Firm.
• Partner with clients to solve their most complex problems
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Enjoy My Benefit Dollars – a flexible benefit to support your physical, financial and emotional well-being. 
• Experience a firm where wellness matters.
• Experience MyFlex and an agile work environment where work is what you do not where you do it
• Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
• Build a network of colleagues for life
• Have an impact that matters through pro bono and significant volunteer opportunities.
• Be empowered to lead and have impact with clients, our communities and in the office.
• Be expected to share your ideas and to make them a reality.
• Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
• Grow your network and your knowledge by joining one of our many Employee Resource Groups.

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What will your typical day look like?

In this role, our Operate Technology GenAI Leader will work with Global businesses (Consulting, Tax & Legal, Cyber) to deliver Generative AI and other automations across globalize assets for usage worldwide. As the Technology GenAI Leader, you will drive the vision, adoption and usage of automation, AI and GenAI across global assets with teams that sell, support and manage the asset in local markets. Our GenAI Lead will also coordinate and communicate with leaders across Global and member firms.

Responsibilities:

• Drive and enable the delivery of cloud computing, automation, artificial intelligence and Generative AI capabilities in existing and new assets used by the Deloitte Operate business worldwide to reduce costs and deliver business value
• Evaluate new technology solutions proposed by MF businesses to assess technology value and advise leadership on implementation, automation and global usability
• Drive architecture models that adhere to Deloitte policies related to privacy, residency and data sovereignty by ensuring solutions that deliver capabilities to localize data around the globe, recognizing emerging capabilities in Generative AI
• Enable the scale of large country solutions (including ServiceNow and propriety solutions) across the Deloitte network, factoring in local requirements with implementation planning. 
• Directly engage and collaborate with member firm business teams, leaders and client facing teams to communicate, demonstrate and outline automation functionality (AI, GenAI, others) 
• Partner with Global Operate teams and target geographies to ensure appropriate knowledge sharing related to automation, artificial intelligence, and Generative AI; identify & mitigate roadblocks to adoption

About the team

The Global Operate Team is comprised of professionals with various areas of focus that collectively provide mission critical services. Whether focused on sales excellence, delivery transformation, quality and risk management, contracts management, finance and operations, capability build, communications and change management, knowledge management, marketing and market intelligence, or other activities, these professionals ensure that our Firm operates efficiently, and our people can effectively serve clients every day.

Enough about us, let’s talk about you

•  10 years of experience in professional/client services capacity with 2 years Operate experience, emphasizing development/management skills in technology solutioning, automation, Generative AI, Artificial Intelligence, Cloud Computing and/or large scale enterprise solution global delivery vendors/alliances
• Experience with enterprise application implementations in a global setting, with a strong focus on automation to reduce costs; understands how clients benefit and evolving solutions/tools with emerging trends in IT
•  Advanced understanding of tools such as MS Word, PowerPoint, Excel, O365, SharePoint, Articulate, BrainShark, Adobe Captivate, HTML, Articulate, MS Teams, Zoom, ServiceNow, ITSM, OperateEdge & automation tooling
•  Experience in delivery of client service projects; team player with a “customer focused” mentality; ability to operate under minimal supervision in a matrix environment
•  Ability to understand the value of IT solutions within the context of Deloitte’s business (both US and global)

Total Rewards

The salary range for this position is $104,000 – $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected]  for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.