Senior Operations Associate, Specialty Care

Job Description

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more.

Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3 billion.

We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Senior Operations Associate to join our Specialty Care team. This team is responsible for building out new programs to support our highest acuity members.

The Senior Operations Associate, Specialty Care role will be responsible for supporting new initiatives to grow the program and for driving our existing programs to scale. You’ll report into the Senior Operations Manager, Specialty Care. This is a full time position that is fully remote.

What you’ll do: Act as a subject matter expert on the Specialty Care program for both internal (e. g.

Implementation, Customer Success) and external (e. g. customer, providers, partners) teamsPartner with the Sales and Customer Success teams on external customer calls to articulate program details & valueSupport cross-functional coordination and program management to ensure seamless execution of initiativesDrive innovative solutions and strategic priorities to expand Specialty Care services, partnering with Legal, Product, Clinical, and other teams to generate new opportunities for program growthCollaborate with internal stakeholders to identify opportunities for process improvement and optimizationAssist with enablement materials and communication for cross-functional stakeholdersSupport analytical efforts related to ROI & cost analyses for the Specialty Care offeringPartner with the the Senior Operations Manager, Specialty Care to ensure the success of the Specialty Care programWhat success looks like:Collaborate with sales & customer success teams to grow the Specialty Care product & processes Support new initiatives for the development and growth of Specialty Care both externally and internallyDrive operational efficiency and improvements, enabling our clinical teams to support our members with high quality care, efficiently What you’ll bring: 4+ years of experience in operations, consulting, or project management3+ years of experience working in an external facing role (e.

g. customer success, consulting, implementation)3+ years of experience working in healthcare, with a knowledge of the health plan & payer landscape (claims knowledge is a plus)Experience in a start-up environment is a plusYou have solid analytical skills. Proficient in spreadsheets and comfortable with data analysisYou are comfortable with navigating complex problems and ambiguous tasksYou are proactive and have a high degree of ownershipYou are highly organized and have strong project management skillsYou have strong written and verbal communication, with an ability to simplify and distill complex topics for a variety of audiencesThe target base salary range for this position is $75,000 – $110,000, and is part of a competitive total rewards package including stock options and benefits.

Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health:Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process.

Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

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