Senior Operations Specialist

Job Description

Job Summary Medline has an immediate opening for a Senior Operations Specialist! This position in located at the Merchandise Mart in Chicago, IL on a hybrid basis. The Senior Operations Specialist will ensure proper stocking of inventory in all branches for the Division.

They will coordinate action plans to determine how to provide the best service to Medline’s customers. Serve as main point of contact to sales and factories to forecast, plan, and execute inventory strategy with suppliers. Job Description Responsibilities: Coordinate inventory levels (surplus, stock transfers, returns, DEDs, slot holds). Contact branches to receive product breakdowns and/or to offer a solution for Sales across the division.

Review: back order report, surplus report, customer requested product stocking (DEDs/ RCIs), HOTSHEETS and open Purchase Order reports for the entire division. Work with AP to resolve any vendor discrepancies.

Respond to product information requests from the sales force including implementation dates, stock, and general logistics. Assist Division Product Support as requested with inquiries such as stock, orders, customer requests etc. Process all returns and follow up to ensure shipment and systems have been updated.

Review all AP issues with vendors (overbill notices, problem tickets, debit memos and credits) and slot holds. Review the hold code report to ensure stock is appropriately held and/or implement a resolution to clear held stock. Pull and hold products for review due to complaints or change requests.

Support Quality with product complaint resolution. Engage Quality for DHR issues and stock expiration date corrections.

Assist manufacturing and production locations with comp shorts, backlog orders, tray or component updates, warehouse issues and deployments. Assist in resolution of issues related to production of finished goods or components. Work through production surplus materials.

Answer SAP and AS400 systems questions. Assist with surplus resolution, new product implementations, product transitions, parts orders and PO receipts. Assist Sales, Supply Chain, and Production for manufactured items including seasonal trays.

Process new customer conversions with PM’s and Sales to ensure product availability and promote timely implementation. Process all Division recalls. Assist Supply Chain with component orders, safety stock, surplus and creations and maintenance of planning Bills of Materials.

Minimum Job Requirements: Education High school diploma or equivalent. Work Experience At least 2 year business, operations, logistics or inventory management experience. Knowledge / Skills / Abilities Intermediate level skill in Microsoft Excel (for example: using SUM/VLOOKUP function, pivot tables, sorting, setting headers and footers and/or print scaling).

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