Senior Product Manager

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work – SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values – Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

About the role/team: 

As part of our Product Team, you will work closely and cross-functionally with leaders across the company and some of the world’s top brands to take our world-class messaging products to the next level. One of our product’s superpowers is the scale at which it operates, allowing customers to interact with billions of consumers at high performance.

As a Senior Product Manager on the Messaging team, you will own a broad product portfolio and associated roadmap, delivering delightful and creative Campaigns & Content experiences to our customers. Campaigns & Content are at the heart of our user experience and tie directly into our Channel and Journey experiences. This is an essential role with the need for a Sr. PM to be well-versed in the marketing automation landscape, and a strong collaborator who can partner across teams to deliver market-leading messaging products. The Product Team works closely with our Design and Engineering Teams and lives by user empathy daily. You will work with our internal teams and directly with our customers to help define and prioritize product features that have a high impact on Iterable’s business. 

You are passionate about usability and love to work with design on the user experience and how customers use our product. You are also technical and can work with engineering to provide the best solutions. It’s important that you want to help Iterable and our customers grow and succeed. In this role, you’ll report to the Group Product Manager, Messaging.

One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please apply. We value applicants for the skills they bring beyond a job description.

In this role you’ll get to:

• Contribute to the vision and design of the Campaigns & Content creation experience
• Be an internal “voice of the customer”
• Work with Customer Success, Engineering, Marketing, Sales, and other PMs to ship products
• Understand customer personas and build use cases to establish product requirements and roll out new features and enhancements
• Provide ongoing documentation of customer demands and product functionality
• Research industry trends to identify new product features and opportunities

We are looking for people who have:

• Experience working on a SaaS product, B2B2C preferred, B2B at a minimum
• Excel at solving complex technical problems and partnering with engineering to translate customer needs into shippable products
• Deliver intuitive UI experiences and valuable/usable APIs
• Experience working with agile Engineering teams and tools like Jira
• Experience with user testing and data analysis
• Experience driving decisions based on business and technical data
• Strategic thinking and ability to prioritize high-impact features.
• Excellent written and oral communication skills
• Experience with user testing and data analysis
• Experience driving decisions based on business and technical data
• Experience working in a shifting environment
• Excellent collaboration skills with cross-functional teams, including Engineering, Design, and Customer Success, and internal SMEs

Bonus points:

• Familiarity with user growth and engagement strategies
• Familiarity with building automated experiences, AI-driven experiences, and working with LLMs
• Familiarity with the development of mobile/web/cross-channel experiences
• Experience using data analysis tools (e.g. SQL, Excel, Looker) to bring insights
• Prior work experience in B2B, B2B2C, and/or B2C markets

Perks & Benefits: 

• Competitive salaries & meaningful equity
• Private Medical Insurance
• Life/Risk Assurance
• Meal Allowance: 8.55€ per day
• Balance Days (additional paid holidays)
• Paid Annual Leave (22 days)
• Public Holidays (14 days)
• Paid Sabbatical
• Complete laptop workstation

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

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• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/
• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer.

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Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.