Senior Product Manager, Care Steerage

Job Description

Transcarent is seeking a Senior Product Manager to lead our Care Steerage product portfolio and drive measurable impact across member and Care Team experiences. In this role, you’ll own the strategic vision and execution for solutions that guide members to high-quality, cost-effective care while delivering demonstrable value to our clients and their populations. As a key member of our product organization, you’ll define the roadmap for care steerage capabilities, manage the complete product lifecycle, and partner closely with engineering, design, clinical operations, and go-to-market teams.

Your work will directly influence how we help members navigate their healthcare journey and how we prove ROI to our employer and health plan partners. What You’ll Do Strategic Product LeadershipOwn and communicate the product vision and multi-quarter roadmap for Care Steerage solutions, balancing member experience with business growth objectivesDrive product development from concept through launch and optimization, ensuring on-time delivery of high-impact featuresPartner with engineering, design, and clinical teams using agile methodologies to deliver member-centric solutionsEngage executive stakeholders, employer clients, and internal teams to align product strategy with market opportunities and customer needsDay-to-Day ExecutionLead daily standups and sprint planning with cross-functional teams to maintain momentum and resolve blockersTriage and prioritize incoming requests, balancing planned roadmap work with urgent business needsManage relationships with external technology vendors and integration partnersServe as subject matter expert for sales and customer success teams during client conversations and implementationsTranslate business requirements into detailed user stories and acceptance criteria in collaboration with engineering and designData-Driven OptimizationDefine success metrics and KPIs that measure both member engagement and clinical/financial outcomesAnalyze utilization patterns, user behavior, and business performance data to identify optimization opportunitiesDevelop executive-level reports and presentations that communicate product impact and strategic recommendationsConduct market research and competitive analysis to inform product positioning and feature prioritizationWhat You Bring Required Experience & Skills4-6+ years of product management experience, preferably in healthcare technology, digital health, or B2B2C platformsDemonstrated success launching and scaling products that drive measurable business outcomesStrong analytical capabilities with experience defining metrics frameworks and translating data into actionable insightsNatural collaborator who builds trust across engineering, design, clinical, operations, and commercial teamsSharp instinct for identifying self-service opportunities that improve member experience while reducing operational costsBonus PointsExperience with care navigation, provider search, network optimization, or steerage solutionsUnderstanding of healthcare benefits, claims data, quality measures, or cost transparencyBackground working with complex, multi-sided platforms serving both consumers and enterprise clientsFamiliarity with healthcare compliance requirements (HIPAA, SOC 2, etc. )As a remote position, the salary range for this role is:$140,000 – $160,000 USDWho we are Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey.

Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

We are looking for teammates to join us in building our company, culture, and Member experience who: Put people first, and make decisions with the Member’s best interests in mind Are active learners, constantly looking to improve and grow Are driven by our mission to measurably improve health and care each day Bring the energy needed to transform health and care, and move and adapt rapidly Are laser focused on delivering results for Members, and proactively problem solving to get there Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent’s total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to: Competitive medical, dental, and vision coverage Competitive 401(k) Plan with a generous company match Flexible Time Off/Paid Time Off, 12 paid holidays Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

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