Senior Professional Services, Technical Architect – US

Job Description

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress.

Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued.

Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this roleAs the Senior Professional Services Technical Architect, you’ll be a key technical leader within GitLab’s Professional Services organization. You’ll guide customers through complex, high-impact engagements so they can realize the full value of the GitLab platform. You’ll own the end-to-end technical architecture across projects in the Americas.

This starts with discovery and scoping and continues through detailed design, delivery, and validation of our engagements. You’ll make sure every solution aligns with customer goals and GitLab best practices. You’ll report to regional Professional Services leadership and translate business and technical requirements into quality deliverables that can be reused across projects.

You’ll lead projects with multiple consultants and provide expert DevSecOps and AI-driven development guidance that drives successful adoption and long-term outcomes. In your first year, you’ll deliver high-impact customer engagements while refining our architectural standards and delivery approaches.

You’ll establish yourself as a trusted technical advisor to customers and a go-to resource for complex implementations within the team. You’ll deepen collaboration with Sales, Product, Engineering, and Professional Services Engagement Managers. You’ll also strengthen how we approach discovery, design, and delivery across on-premises and cloud environments.

It’s a unique opportunity to shape how GitLab designs and delivers technical solutions for some of the world’s most innovative companies. You’ll help define the future of DevSecOps and AI-assisted delivery through hands-on architecture, mentorship, and thought leadership. Some examples of our projectsDelivering high-level technical architectures for complex GitLab implementations, including infrastructure, security, and integration designs that align with each customer’s goals and constraintsLeading large-scale migrations from source systems to GitLab using tools like Congregate, and defining detailed cutover and validation plans to minimize risk and downtimeDesigning and deploying GitLab environments on customer on-premises and cloud providers using the GitLab Environment Toolkit, Terraform, and Ansible in line with GitLab reference architecturesProviding DevOps and DevSecOps consulting, including CI/CD, cloud, and SCM modernization, and guiding customers on best practices using GitLab Flow, Pipeline Components, and AI-assisted development workflows with GitLab Duo, including code suggestions, chat, and agentic tools that accelerate software delivery and improve developer productivityCoordinating technical implementation activities across internal Professional Services consultants, partner consultants, and customer teams to ensure aligned, on-time, and high-quality deliveryCreating and maintaining technical collateral such as delivery kits, runbooks, and training materials that enable consistent, repeatable services delivery across regions and partnersLeading technical discovery and solution design sessions with customers and partners, translating business objectives and constraints into clear, actionable technical requirements and statements of workSupporting Professional Services leadership by vetting partner consultants and new hires for technical depth and delivery experience, and providing enablement sessions on new or strategic service offeringsWhat you’ll doDeliver high-level designs and oversee GitLab deployments to customer environments (on-premises and cloud providers) using Terraform, Ansible, and the GitLab Environment Toolkit, ensuring solutions align with GitLab reference architectures and defined customer expectations.

Engage with customers under a Statement of Work, driving high-quality outcomes such as increased adoption and usage of the GitLab platform. Plan and execute migrations from source systems to GitLab using tools such as Congregate, ensuring data integrity, minimal disruption, and clear communication with stakeholders. Provide DevSecOps consulting, including guidance on frameworks like GitLab Flow and DORA best practices.

Help customers adopt AI-assisted development practices with GitLab Duo, including code generation, chat, and agentic workflow features, to modernize their software delivery practices and drive GitLab adoption. Lead and mentor Professional Services and partner consultants by coordinating implementation activities with developers and customer points of contact, and by sharing best practices, communication approaches, implementation strategies, and reusable documentation, delivery kits, and training materials on large-scale enterprise engagements. Partner with Professional Services Engagement Managers, customers, partners, and GitLab Professional Services Engineers to scope and create Statements of Work, lead technical discovery sessions to understand business goals, technical constraints, and requirements, and provide level-of-effort estimates, risk identification, trade-off discussions, and architecture recommendations that translate into clear, actionable designs and task-level work to support successful delivery.

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