Senior Scrum Master

Job Description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Senior Scrum Master within PNC’s Technology organization, you will be based in Austin, TX, Dallas, TX or Strongsville, OH. The position is primarily based in a location within PNC’s footprintPNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Looking for a Scrum Master to lead the delivery of multiple large-scale, cross-functional software development projects. This role requires strong leadership, strategic planning, and hands-on experience in Agile methodologies to drive team performance and deliver high-quality solutions.

Key Responsibilities:• Manage delivery of multiple complex software development projects across cross-functional teams. • Lead and coach Scrum teams on Agile principles, values, and best practices.

Improve team performance metrics, including:• Increased sprint commitment accuracy• Boosted sprint velocity through motivation and continuous improvement. • Collaborate with business stakeholders to develop strategic roadmaps using Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs). • Gather requirements, define scope, prepare sprint plans, allocate resources, and establish timelines to meet or exceed project expectations.

• Facilitate working sessions with technical teams to design solutions for complex requirements. • Remove impediments, mitigate risks, and lead end-to-end project demos, release planning, and process improvements. • Create real-time project status reports using JIRA and Confluence, reducing time spent on manual reporting and enabling faster decision-making.

• Measure and improve DevOps performance using DORA metrics. • Deployment frequency improvement from monthly to biweekly.

• Implement CI/CD pipelines, feature flags, automated health checks, and Splunk alerts. Define and standardize processes:• User story templates. • Support ticket workflows.

• Definition of Done checklists. • Communication channels for external teams. Qualifications:• Proven experience managing Agile software development projects.

• Strong knowledge of Scrum, Agile principles, and DevOps practices. • Proficiency with JIRA, Confluence, and CI/CD tools. • Excellent leadership, communication, and problem-solving skills.

• Ability to drive process improvements and deliver measurable results. Preferred Certifications:• Certified ScrumMaster (CSM) or Advanced Certified ScrumMaster (A-CSM)• Project Management Professional (PMP)PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job DescriptionDraws on past experience, supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices.

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