Senior Software Engineer, Frontend, Chatbots and Knowledge Management

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

As a Senior FE engineer, you’ll own the company knowledge management console and virtual assistant SDK. You’ll work closely with the rest of the Search & Assist unit to deliver best-in-class generative chatbots and virtual assistants. You’ll also help create the Assist SDK that is used to power all Dialpad’s virtual assistants. In addition, you’ll help knowledge managers improve and train chatbots.

This position reports to our Search & Assist, Engineering Director, and has the opportunity to be based in our Buenos Aires Office.

What you’ll do [i,e., Responsibilities]

• Own most of the chatbot related UI/UX
• Make data-informed decisions on how to facilitate chatbot administration
• Partner with product designers to explore new features and make them part of our offering
• Research ways to improve human-chatbot interactions and ways to facilitate chatbot administration

Skills you’ll bring [i,e., Qualifications]

• Bachelor’s degree in computer science or higher.
• At least +6 years of frontend development  experience. 
• Experience in Vue or equivalent frameworks
• Experience with Typescript
• Experience in building scalable and responsive data rich applications, including pagination, infinite scrolling and data wiz. 
• Clear understanding of how distributed systems works with particular focus on client-server architectures, push notifications, rest apis, websockets
• Good understanding of testing frameworks and automation. Strong passion for quality.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.