Senior Software Quality and Data Analyst (UK REMOTE)

Company Description

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let’s make change together.

Job Description

The department of Quality Engineering (under Technology) plays a crucial role in the software development process. This department is primarily responsible for ensuring that software products being developed within the Technology org at Turnitin meet or exceed predetermined quality standards.

We are seeking a highly skilled and motivated Sr. Software Quality Analyst to join our dynamic team. The successful candidate will be responsible for communicating with team members across various departments, documenting findings, and providing insights on AI detection bypass mechanisms. This role is critical in enhancing our AI systems’ resilience against evolving threats and ensuring the integrity and security of our technological solutions.

Key Responsibilities

• Research and Analysis: Conduct thorough research on the latest trends, techniques, and methods used to bypass AI detection systems. Stay abreast of advancements in AI, machine learning, and cybersecurity fields.
• Initiative and Self-Direction: Demonstrated ability to take initiative, prioritize tasks, and manage time effectively without constant oversight. A self-starter who proactively identifies areas for improvement and acts to implement changes
• Team Collaboration: Act as a central communication hub among team members, facilitating information flow between technical and non-technical departments to ensure everyone is aligned and informed.
• Automation Strategy Development: Ability to provide clear guidelines to automation engineers on what processes and tests should be automated, including identifying high-ROI automation opportunities. 
• Documentation: Meticulously document findings, including methods, tools, and strategies used to bypass AI detection mechanisms. Prepare comprehensive reports that detail vulnerabilities, potential threats, and impact assessments.
• Data Analysis: Aggregate, organize, and analyze data for AI Detection projects
• Solution Development: Work closely with AI developers, Data Scientists, and Product Managers to identify data trends and insights related to AI solutions.
• Training and Guidance: Provide training sessions and create guidance documents for team members on recognizing and responding to new bypass techniques.
• Continuous Improvement: Regularly review and update documentation and communication strategies to ensure they remain effective and relevant to current needs.

Qualifications

Requirements

• Bachelor’s or master’s degree in computer science, mathematics, or statistics.
• 3+ years of experience in a position which includes data collection and analysis
• 6+ years of functional testing experience with web applications.
• Demonstrated proficiency in Statistical Data Analysis, predictive modeling and explanatory modeling to identify trends. 
• Working knowledge of Excel or Google Sheets including formulas.
• Strong analytical and problem-solving skills, with the ability to identify potential vulnerabilities.
• Excellent communication skills, both written and verbal, with the ability to convey technical information in an accessible manner to non-technical stakeholders.
• Experience with documenting technical findings, creating reports, and maintaining clear and accurate records.
• Ability to work collaboratively in a team environment and manage multiple priorities in a fast-paced setting.
• Experience leading teams supporting test automation initiatives.
• Experience in API testing.
• Experience in Security testing.
• Experience with CI/CD systems similar to Jenkins.
• Nice to have: The ideal candidate should be capable of analyzing complex datasets to identify patterns, trends, and anomalies related to AI detection bypass techniques. This skill will greatly enhance our team’s ability to understand the scope and impact of threats, thereby improving our AI systems’ detection capabilities and security measures.
• Nice to have: Exposure to concepts of Machine Learning, AI content generation and related technologies.

Additional Information

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation – whether that be remote, in one of our offices/rented spaces, or hybrid.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric – We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning – We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity – We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership – We have a bias toward action and empower teammates to make decisions.
• One Team – We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset – We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working 
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off 
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

 Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.