Senior Solution Consultant- Manufacturing

Job Description

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job DescriptionAs a member of our pre-sales, core Solution Consultant team, you will have the opportunity to join our industry’s best and brightest talent supporting some of our top Manufacturing customers in the US. We are a tight-knit team of innovative leaders who are hungry, humble and see our customer’s biggest challenges as their greatest opportunities.

You will be responsible for spearheading the technical sale to drive revenue across all ServiceNow solutions by leading and partnering across a broad regional team that includes Sales, Solution Specialists, Business Value Consultants, Enterprise Architecture, Product Management, Customer Success, Partners and our Leadership Team. What you get to do in this role: A core Senior Solution Consultant is someone who can go wide and deep on the ServiceNow platform and be a technical-minded thought leader during the sales cycle.

You will be accountable for developing, positioning and presenting industry-specific solutions and articulating how customers will realize the value of those solutions to achieve their goals, as well as our sales goals, within your business. Some of the Key Activities to be successful in this role include:Support sales as a technical and domain expert of a client-facing sales teamOwn the Technical Strategy for accounts in your territoryLead discovery workshops to determine customers’ challenges and give product demonstrations to align our solution with customer needsAnswer product feature and technical questions from customers, channel partners and ServiceNow colleaguesProvide feedback to product management about product enhancements that can address customer needs and guide additional valueShare and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the teamStay current on competitive analysis and market differentiationSupport marketing events including executive briefings, conferences, user groups, and trade showsQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry7+ years of pre-sales solution consulting or sales engineering experience or equivalentProficiency with the ServiceNow platform or technical expertise with cloud software solutionsExperience working collaboratively with product management, product marketing, partners, and professional servicesTerritory management skills, including pipeline building and working with a Sales counterpart to promote execution excellenceAbility to actively listen to customer requirements and map the appropriate solution to address the customer’s business issue Eagerness and willingness to continuously learn Experience in Manufacturing industry a huge plusSolution Consulting certifications in Demo2Win, Inspire2Win, Toastmasters a plusStrong preference for candidates based in the Chicago area and will also consider those based in MilwaukeeTravel as necessaryFor positions in this location, we offer a base pay of $104,850 – $162,525, plus equity (when applicable), variable/incentive compensation and benefits.

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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