Senior Solutions Enablement Manager

Job Description

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job DescriptionWhat you get to do in this role:As a key member of ServiceNow’s Global Enablement team, the Senior Solutions Enablement Manager is responsible for designing, delivering, and optimizing learning experiences that empower our field organizations to sell with confidence, clarity, and buyer persona relevance. This role bridges product and persona acumen with enablement strategy, ensuring our sellers can articulate customer-specific value, navigate complex buying cycles, and drive growth across verticals.

We’re looking for a candidate with a bold, AI-first mindset, someone who doesn’t just use AI tools, but embeds them into the way we design, deliver, and measure programs. Key Responsibilities Enablement Strategy & Execution Lead the development, execution, and measurement/assessment of solution learning strategies across field sales, including Account Executives and Solution Consultants.

Showcase real-world AI-first approaches in our program content, experiences, and enablement materials to inspire adoption across our community. Apply frameworks, methodologies, and processes to deliver scalable, high-impact enablement programs. Partner with Role Excellence and Sales Onboarding teams to tailor learning plans for new hires and tenured sellers.

Cross-Functional Collaboration Collaborate with Product, Marketing, Sales, Customer Success, and Sales Leadership to align enablement with business priorities. Work closely with Instructional Design and Communications teams to build and launch multi-format content (eLearning, vILT, live facilitation). Engage regional Enablement Leads to ensure global consistency and local relevance.

Content Development & Delivery Integrate AI tools and methods into every aspect of program creation, delivery, and evaluation, embedding AI into the DNA of our curriculum. Translate product marketing and product management insights into field-ready enablement materials.

Align enablement content with the ServiceNow sales processes and customer buying processes. Facilitate sessions and drive adoption of enablement tools and systems. Program Optimization & Engagement Continuously refine enablement programs based on feedback, performance data, and evolving business needs.

Design and execute learner engagement initiatives including contests, leaderboards, badging, and gamification. Monitor adoption metrics and learner outcomes to inform future iterations. QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 6+ years in sales, sales enablement, product enablement, or product marketing roles. Proven experience and knowledge of solution selling.

Proven experience in solutions enablement. Strong understanding of product marketing, sales enablement methodologies, and learning best practices. Demonstrated ability to develop and deliver enablement strategies that drive seller performance.

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