Series A, Customer Support/AI Startup: Founding Engineer

About the company:

• Company size: <5
• Industry: AI, Conversational AI, Customer Support
• Founding year: 2023
• Stage: Early
• Funding: Undisclosed/Confidential
• Backed by: Y Combinator, Vercel, Stripe, GitHub, Algolia
• Tech Stack/Key Tech: TypeScript, Supabase, Next.js, Vercel, Effect. Additionally, key tech areas for this role include concurrent systems, modular service infrastructure, text processing, RAG, database optimization, LLM engineering, logging and telemetry, CI/CD, integrations with third-party systems, and frontend development.

We’re looking for a Founding Engineer to:

• Shape the future of AI in customer support, driving innovation that transforms how businesses interact with their customers.
• Pioneer innovative solutions in customer support AI, helping teams dedicate real human time to their customers and delight them.
• Thrive in a collaborative and fast-paced startup environment, where your contributions directly influence the company’s direction and success.
• Work on complex problems in text processing, database optimization, and LLM engineering, pushing the boundaries of what’s possible in AI-driven customer support.
• Be at the forefront of innovation, implementing cutting-edge technologies to enhance customer experiences and drive business growth.

What you’ll need:

• A Bachelors or Masters Degree in Computer Science or related field
• 5+ years of full-stack engineering, building products in a fast-paced startup environment.
• Deep expertise with most of the following: TypeScript, Next.js, Vercel, Supabase, Effect, concurrent systems, modular service infrastructure, LLMs, and third-party integrations.
• Ability to interface with customers and operate autonomously with high ownership.
• Demonstrated experience in growing, building, and scaling the codebase of high-growth startups.
• Excitement to join an early-stage company and work in-person in San Francisco.

What you’ll get:

• Competitive Salary with significant equity in a rapidly growing early-stage company backed by top investors that is redefining an entire product category in enterprise solutions.
• Be a foundational member of the engineering team with direct influence on the product and its success.
• Unprecedented career progression opportunities in a fast-paced startup environment.
• Work in a dynamic, collaborative environment where your contributions are valued and can make a significant impact.
• Enjoy the benefits of working in person at the offices in San Francisco, fostering close collaboration and rapid iteration.