Service Delivery Engineer

Job Description

Job DescriptionAbout GitHubGitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot. LocationsIn this role you can work from Remote, United StatesOverviewGitHub helps companies and organizations succeed by enabling them to build better software, together.

We’re looking for a Service Delivery Engineer to help our Expert Services team solve our customers’ needs. The ideal candidate will have the aptitude and passion to become a master of GitHub’s product capabilities and underlying technologies. We need a high performing engineering consultant to help our customers improve their software delivery. This person will solve challenges with many different technologies and work closely with our customers, as well as GitHub’s internal departments.

ResponsibilitiesDelivery ReadinessMonitor and evaluate performance and support readiness in delivery quality for customers and specific internal teamsShare technical expertise and contribute to the success of the team by providing coaching and role readiness trainingContinue to evolve product knowledge to prepare for new product releases Customer DeliveryDrive services pre-sales and scoping exercises to position GitHub value drivers to customers by focusing on customer outcomesEnhance customer adoption of the GitHub platform while achieving targeted average billable utilization and Customer Satisfaction goalsServe as a trusted advisor to customers, helping solve increasingly complex technical issuesProvide advice to customers and partners during engagementsManage client expectations, scope of work, and draft change orders as neededComplete service delivery engagements within time and budget, while meeting customer expectationsDevelop repeat business by positioning the value of future services delivery phasesCollaborationCollaborate on cross-team and cross-product technical issues by working with resources from other groupsHelp drive top organizational priorities by working with managers, engineers, product teams, and other stakeholdersEngage and collaborate with other GitHub groups to gain resolution for critical, complex issuesAdvocate for product improvements based on customer feedbackBuild communities to resolve customer and partner issuesSolutions DevelopmentUnderstand customer goals and help create tailored solutionsProvide technical clarity regarding an array of technologiesHelp customers make informed decisions by weighing critical technical solutionsCreate high-quality, reusable solutions for customersBuild solutions such as migrating source code from legacy systems, creating CI/CD pipelines, or automating infrastructure provisioningQualificationsRequired Qualifications:5+ years experience in technical consulting, software development, application security, or related fieldOR Bachelor’s Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience in technical consulting, software development, application security, or related fieldOR equivalent experiencePreferred Qualifications7+ years experience in technical consulting, software development, application security, or related fieldOR Bachelor’s Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience in technical consulting, software development, application security, or related fieldOR equivalent experience. 1+ year(s) experience in technical consulting.

Compensation RangeThe base salary range for this job is USD $107,700. 00 – USD $285,900. 00 /Yr.

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