Service Delivery Manager – Data and Analytics (Hybrid)

Who we Want:

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.

• Motivated product launchers. People who bring strategic direction and drive for execution to ensure products are developed and launched with precision.

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

• Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.

What you will do:

• Translate and communicate with business stakeholders, transition projects from build to operations team.

• Take full accountability for stability and security of Analytics products.

• Manage Application services vendors and ensure they are providing optimum service.

• Handle escalations and communication to ensure stakeholders are well informed.

• Take the accountability of L2 and L3 level support for Analytics products. Onboard Analytics applications in current landscape for Mergers and Acquisitions.

• Understand and ensure data privacy laws and ensure adequate adherences.

What you need:

• At least 13 years of experience in production support, Service delivery and change management. 

• Experience in supporting ETL/ELT/data pipelines, Business Intelligence, Advanced Data Analytics, Data Warehouse/lake housesolutions architecture.

• Experience in Microsoft Azure stack, data architecture, data modelling & visualization.

• Experience current / or prior hands hands-on in the following technologies Azure stack, Power BI, Data science related tech stack, Oracle Azure Synapse Analytics including Data Factory, SQL & spark pool, Power BI, Azure DevOps

• Understanding architecture best practices in designing, building and maintaining scalable distributed data processing solutions, performance, DevOps, TDD and having an eye for automation.

• Understanding of functionalities like Identity Management, Security, Data Governance, Devops, Operations on Azure Platform.

• Knowledge of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements preferred

• Experience working with executive business stakeholders is required.

• Proficient in productivity technologies, Excel, PowerPoint, Share Point, visual analytic tools

• Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.

• Experience documenting complex processes and presenting them in a clear and understandable format is required.

• Experience in understanding, evaluating, and recommending changes to business processes are required.

• The expertise in Agile Development methodologies preferred

• Demonstrated ability to lead through influence.

• Demonstrated ability to manage and execute competing priorities in a fast-paced environment

• Demonstrated experience leading service operations and service delivery (build) teams.

Travel Percentage: 10%