Stryker
Service Delivery Manager – Data and Analytics (Hybrid)
Job Description
Who we Want:
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Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
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Motivated product launchers. People who bring strategic direction and drive for execution to ensure products are developed and launched with precision.
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Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
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Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
What you will do:
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Translate and communicate with business stakeholders, transition projects from build to operations team.
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Take full accountability for stability and security of Analytics products.
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Manage Application services vendors and ensure they are providing optimum service.
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Handle escalations and communication to ensure stakeholders are well informed.
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Take the accountability of L2 and L3 level support for Analytics products. Onboard Analytics applications in current landscape for Mergers and Acquisitions.
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Understand and ensure data privacy laws and ensure adequate adherences.
What you need:
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At least 13 years of experience in production support, Service delivery and change management.
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Experience in supporting ETL/ELT/data pipelines, Business Intelligence, Advanced Data Analytics, Data Warehouse/lake housesolutions architecture.
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Experience in Microsoft Azure stack, data architecture, data modelling & visualization.
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Experience current / or prior hands hands-on in the following technologies Azure stack, Power BI, Data science related tech stack, Oracle Azure Synapse Analytics including Data Factory, SQL & spark pool, Power BI, Azure DevOps
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Understanding architecture best practices in designing, building and maintaining scalable distributed data processing solutions, performance, DevOps, TDD and having an eye for automation.
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Understanding of functionalities like Identity Management, Security, Data Governance, Devops, Operations on Azure Platform.
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Knowledge of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements preferred
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Experience working with executive business stakeholders is required.
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Proficient in productivity technologies, Excel, PowerPoint, Share Point, visual analytic tools
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Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
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Experience documenting complex processes and presenting them in a clear and understandable format is required.
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Experience in understanding, evaluating, and recommending changes to business processes are required.
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The expertise in Agile Development methodologies preferred
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Demonstrated ability to lead through influence.
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Demonstrated ability to manage and execute competing priorities in a fast-paced environment
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Demonstrated experience leading service operations and service delivery (build) teams.
Travel Percentage: 10%