ServiceNow Technical Lead

Job Description

Business Unit: Information Technology Industry: No Industry Overview Houlihan Lokey, Inc. (NYSE:HLI) is a global investment bank with expertise in mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Houlihan Lokey serves corporations, institutions, and governments worldwide with offices in the Americas, Europe, the Middle East, and the Asia-Pacific region.

Independent advice and intellectual rigor are hallmarks of the firm’s commitment to client success across its advisory services. The firm is the No. 1 investment bank for all global M&A transactions for the past two years, the No. 1 M&A advisor for the past 10 years in the U.

S. , the No.

1 global restructuring advisor for the past 11 years, and the No. 1 global M&A fairness opinion advisor over the past 25 years, all based on number of transactions and according to data provided by LSEG. Scope: As a ServiceNow Technical Lead, you will be a pivotal member of an empowered product team, jointly accountable for driving significant customer and business outcomes within the ServiceNow domain.

Your expertise will ensure that solutions are technically sound, scalable, and of the highest quality. You will continuously push the boundaries of what’s possible, leveraging your deep understanding of the ServiceNow platform’s capabilities to innovate and deliver exceptional value. We seek a proactive leader and problem-solver with a strong product approach mentality, passionate about transforming complex challenges into seamless experiences.

You will contribute a strategic vision, guiding the product’s evolution and ensuring alignment with long-term goals. Your strong product approach mentality will ensure that you consistently prioritize user needs and business value, guiding development with a clear vision of the end-user experience.

Ultimately, you’ll be passionate about transforming intricate systems and processes into intuitive, efficient, and seamless experiences within the ServiceNow platform. Responsibilities: Partner with the Product Manager and Product Designer to jointly own and be accountable for the team’s defined business outcomes, not solely feature delivery. Actively participate in ongoing customer contact and discovery activities, translating user problems and business opportunities into technical options and constraints.

Utilize deep ServiceNow expertise to identify the most feasible, performant, and scalable technical solutions, prioritizing out-of-the-box functionality over customization whenever possible. Serve as the team’s primary assessor for feasibility risk and a key contributor to viability risk, ensuring all proposed solutions can be built and maintained effectively. Design and guide the implementation of complex solutions on the ServiceNow platform, ensuring alignment with architectural standards for performance, security, and scalability.

Lead the engineering team in applying best practices for ServiceNow development, including CI/CD pipelines, automated testing, version control, and platform maintenance. Proactively manage technical debt, balancing rapid delivery with long-term sustainability, and prioritizing platform upgrades and health checks. Remain hands-on with the platform, leading by example in complex development, code reviews, and providing subject matter expertise on integrations (e.

g. , APIs, third-party systems). Coach and mentor product engineers on product-centric development, fostering a culture where engineers understand the ‘why’ behind their work and actively shape solutions.

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