Services Analyst – IT

Job Description

Job DescriptionWho We AreWe’re powering a cleaner, brighter future. Exelon is leading the energy transformation, and we’re calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We’re powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies — Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?Primary PurposePRIMARY PURPOSE OF POSITIONPerform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr.

IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.

This role requires strong collaboration, coordination and follow-up skills with cross-functional teams to work with architects, IT, and business teams in managing architecture review processes. Candidates should have experience with IT governance processes, as well as the ability to communicate technical status updates to stakeholders and leadership effectively. Familiarity with automating reporting and monitoring through dashboards is important, along with ensuring adherence to architecture processes throughout development.

Primary DutiesPRIMARY DUTIES AND ACCOUNTABILITIESPerform, document, and assist in planning work activities relating to IT service portfolios or products in support of our business partners within the confines of financial commitments. Assist with IT activities required to manage service level agreements under the direction of a Sr.

IT Services Analyst or Manager. (65%)Maintain engagement with business and IT partners. (10%)Assist less experienced personnel.

(10%)Proactively build business/IT knowledge to provide solutions. (10%)Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model.

(5%)Job ScopeJOB SCOPEAs assigned, work effectively with outsourcing partnersPerforms this service in support of (fill in business area i. e. Energy Delivery, Real Time, etc).

Minimum QualificationsMINIMUM QUALIFICATIONSBachelors degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience. Proficient in Microsoft ExcelKnowledge of utility business practices and processesStrong problem solving skillsExcellent communications skills (written and verbal)Preferred QualificationsPREFERRED QUALIFICATIONSBachelors degree in Computer Science preferred. Proficiency in Microsoft PowerBI or other reporting technology a plus.

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