Services Product Manager DRN, MVTrac & SCM

Job Description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses.

Connect with a career that matters, and help us build a safer future. Department Overview The Services Offer Management team is a part of Motorola’s Global Services segment responsible for the strategy, creation, and maintenance of Motorola Solutions’ Managed, Support & Professional services offerings across all our portfolios. These individuals who are located globally are tasked with growing Motorola’s business by creating services that go along with the Company’s products to create solutions. This particular role is focused on the Video and Command Centre Software segment of Motorola Solutions.

Job Description Responsibilities of the Services Product Manager DRN, MVTrac & SCM include : Develop and execute strategies to increase the value of solutions sold Collaborate with Sales and Account Management to present and demonstrate the operational value of our integrated solutions to prospective and current clients. Collaborate with internal departments such as finance, operations, and customer support to ensure smooth delivery of services Be the voice of the customer for repossession agencies, translating their operational challenges and technological needs into clear requirements for the Product Development teams.

Become the internal expert on how our hardware (e. g. , GPS trackers, ALPR, mobile devices) and software (e.

g. , case management, dispatch, compliance platforms) interact and are used in the field. Serve as the top-tier liaison for complex, recurring hardware/software integration and operational issues reported by repossession agencies.

Analyze data on service usage and trends to inform product development and go-to-market strategies Conduct competitive analysis and market research to stay abreast of industry trends and emerging technologies Manage relationships with key partners and vendors related to services offerings Track and report on key performance indicators (KPIs) related to services revenue and profitability Provide regular updates and insights to senior management on the state of the services business. Travel periodically to client sites to observe and analyze their operations, identifying opportunities to enhance efficiency through our solutions.

Recommended Qualifications: Must have a Bachelor’s degree or higher in business or a technical discipline such as engineering or computer science, MBA is preferred Strong understanding of integrated hardware and software solutions (e. g. , mobile apps, SaaS platforms, telematics, IoT devices).

Minimum of 3+ years of Services relevant work experience, preferably in product management or marketing within a technology or telecommunications industry Proven track record of successfully launching new products or services Strong analytical and problem-solving skills with ability to synthesize complex information into actionable insights Excellent written and verbal communication skills with ability to articulate ideas clearly and persuasively at all organizational levels Ability to collaborate effectively with cross-functional teams and stakeholders Highly organized and detail-oriented with ability to manage multiple projects simultaneously Strong project management skills with ability to prioritize tasks and meet deadlines Ability to travel up to 25% of the time Desirable: Deep, demonstrable knowledge of the repossession industry and field operations (e. g. , assignment processing, skip tracing, collateral tracking, compliance requirements, agent workflows).

Target Base Salary Range: $120,000 – $140,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements Must have a Bachelor’s degree or higher in business or a technical discipline such as engineering or computer science, MBA is preferred Must have 3+ years of Services Product Management Or Business Development experience Legal authorization to work in the U. S. indefinitely is required.

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