Software Engineer II

Copilots are radically transforming how Microsoft empowers every person and every organization on the planet to achieve more. And customer feedback is at the heart of shaping AI to work in a responsible manner. If you are a “game changer” type engineer looking to have a big impact in the era of Copilots, we’d love to talk to you!  

The Microsoft Feedback Platform team builds the data platform that ingests and processes millions of pieces of customer feedback from several 1P and 3P sources. The platform leverages AI to power how hundreds of engineering teams across Microsoft; including Teams, Office, Outlook, Edge and Windows organizations; listen to customer feedback at scale, act upon it and close the loop with customers.  

We are looking for a transformative engineer for the data platform signals engineering team. Thousands of individuals at Microsoft depend upon our data platform every month to glean mission critical insights from customer feedback. This is a critical role to shape AI investments at Microsoft and the opportunity for impact is immense. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Works with appropriate stakeholders to determine user requirements for a set of features. 
• Contributes to the identification of dependencies, and the development of design documents for a product area with little oversight. 
• Creates and implements code for a product, service, or feature, reusing code as applicable. 
• Acts as a Designated Responsible Individual (DRI) working on-call to monitor system/product feature/service for degradation, downtime, or interruptions and gains approval to restore system/product/service for simple problems. 
• Remains current in skills by investing time and effort into staying abreast of current developments that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale. 
• Acts as an advocate for our customers and ensure they are succeeding with our software and services. 

Qualifications

Required Qualifications: 

• Bachelor’s Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python 
  • OR equivalent experience. 

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications: 

• Bachelor’s Degree in Computer Science
  • OR related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR Master’s Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.
• Experience in AI and machine learning including NLP, LLM and building AI-driven systems. 
• Experience in designing scalable distributed system architectures, microservices, and robust CI/CD pipelines. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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