Genesys
Software Engineer – Solutions and Delivery
Job Description
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Location: Remote, NA
We are looking for a full-stack software engineer who is passionate about working with customers as much as developing code for cloud and premise solutions. As a Professional Services team, we integrate, extend, and expand Genesys products to match our customer’s vision. Primarily, we build for AWS using NodeJS and ReactJS but having experience in .NET and Java are still part of the build portfolio. Our primary focus is the Genesys Cloud platform, a multi-channel, Enterprise grade communication and collaboration platform for the Contact Center.
The ideal candidate will demonstrate an understanding of working in the language of the Contact Center, Genesys Cloud, Cloud Computing/Infrastructure, Security, Artificial Intelligence, and programming at scale. Additionally, the candidate should have examples of coding experience in 3rd party platforms such as Salesforce, Dynamics, EPIC or similar applications and be able to hold their own in Financial, Healthcare, State and Federal US government engagements.
You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design and development challenges. Genesys Professional Services engineers think through implementation details of scale, security and usability. Being a member of the team, you are expected to show up strong, be bold and build customers relationships by demonstrating knowledge, skill and confidence in your deliverables.
Responsibilities
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Collaborate and consult directly with customers as an individual contributor in our Professional Services team.
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Engage critical thinking from pre-sales through software design, development, testing, deployment, and support.
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Develop front, middle and back-end software for components, services, applications, and tools integrated with Genesys Cloud and other Genesys platforms.
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Be prepared to operate on one or more projects at a time due to skill demand.
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Create designs in collaboration with a larger project team showing good judgement in selecting the latest methods for cloud, security, and infrastructure software development.
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Own the troubleshooting of production solutions where necessary.
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Operate within both Agile and Waterfall engineering methods.
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Meet expectations of the Professional Services processes such as within-budget and quality deliverables, time and status reporting, mentoring, best practices, documentation, debriefs and training certification up-keep.
Who you are:
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You have at least 4 years of commercial software development experience with some of that time developing applications for cloud platforms.
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You are an open-minded self-starter, willing to learn new technology trends.
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Thrive on sharing your ideas, thoughts both verbally and in-writing.
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Documented experience gathering business requirements, analyzing complex problems, and developing (with technology) solutions to meet customer needs.
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You understand the purpose of writing documentation as well as code.
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Available to travel up to 25% of the working year (internationally)
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Proven experience to communicate complex technical concepts to both technical and non-technical audiences.
Desirable Skills:
We expect you to have experience with some of the following technologies and are willing to learn the rest:
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Developed software for the Contact Center, preferably with Genesys technologies.
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Experience with high-availability, high-performance and scalable programming techniques.
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Experience with distributed systems, microservices and AWS cloud technologies.
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Working knowledge of C#.NET and Java coding for multi-threaded applications.
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Be confident of programming event-based systems and understand technology principles of such architectures.
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Able to write DML for well known databases as well as experience with noSQL engines such as DynamoDB and Cassandra.
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Understand Salesforce, Dynamics and similar customer management applications that includes configuration and programming.
#LI-REMOTE
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$59,700.00 – $117,100.00
Benefits:
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Medical, Dental, and Vision Insurance.
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Telehealth coverage
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Flexible work schedules and work from home opportunities
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Development and career growth opportunities
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Open Time Off in addition to 10 paid holidays
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401(k) matching program
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Adoption Assistance
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Fertility treatments
More details about our company benefits can be found at the following link:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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