Specialist Service Desk & Data Analytics

Grade: L1

Location: Lahore

Last date to Apply: 24th April 2024

What is Specialist Service Desk & Data Analytics?

Specialist Service Desk & Data Analytics is responsible for in-house development of applications & utilities to support fast changing emerging business needs of organization. In addition, the role also supports several automation initiatives to efficiency to operational processes.

The role reports directly to the Manager SQM & Automation Support with an extended team of 7 team members.

What does Specialist Service Desk & Data Analytics do?

• Develop & Customize Software Solutions to meet business needs particularly pertaining ITSM platforms.
• Create and implementing the source code of new applications.
• Testing and debugging the code.
• Evaluate existing applications and performing updates and modifications.
• Develop technical handbooks to represent the design and code of new applications.
• Design creative prototypes according to specifications.
• Evaluate existing applications to reprogram, update and add new features.
• Work on variety of Automation & ETL Jobs to add process efficiency.
• Prepare technical documents and handbooks to accurately represent application design and code

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees

Requirements

Skills Required:

• Hands on Experience of Cloud based & On Prem ITSM & Digital Workflow platforms like ServiceNow, Atlassian.
• Comprehensive Full Stack Development Skills.
• Profound Experience on Java/JavaScript / jQuery and other JS Libraries.
• Experience of C# and Asp.Net.
• In depth understanding of REST / SOAP APIs.
• Strong Experience of MS SQL.
• Experience of Angular.
• Experience of CSS/Bootstrap and HTML.
• Hands on Exp of cross technology Mobile App Dev, Tools like Flutter.
• Good understanding of ITIL Processes & Related industry standards.

Educational & other Requirements:

• BS (Computer Science, Software Engineering), BE (Electronics, Electrical, Telecoms)
• Learning Aptitude
• Problem Solver
• Team Player
• Ability to work under pressure

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture – truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.