Sr. Associate, Process Manager – Small Business Bank Data Management

Sr. Associate, Process Manager – Small Business Bank Data Management

As a Senior Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to our Business Banking clients each and every time. The Sr. Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position, you will contribute immediately while strengthening your process management best practices.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:

• Drive process improvement as part of re-engineering efforts across Small Business Bank. Define current state, identify gaps/opportunities, map solutions, and prioritize execution. 

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership

• Oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changes 

• Covers compliance and operational risks and is responsible for developing risk management strategies.

• Developing and maintaining formal process documentation including procedures and process flow diagrams

• Work closely with data stewards to identify gaps in data registration and help to facilitate working sessions to help understand what those gaps are and coordinate remediation where needed; implement process improvements to drive issue resolution/risk mitigation activities involving Data Management

• Partner with other LOB’s to drive execution around written policies and procedures related to data compliance.

• Would assist in conducting periodic internal reviews or audits to ensure that compliance procedures are followed.

• Position requires strong judgment, problem solving, job specific skills, communication and leadership.
   

Basic Qualifications:

• At least 1 year of experience in Process Management 

• At least 1 year of experience with Microsoft Office or G Suite 

Preferred Qualifications:

• Bachelor’s Degree

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• 2+ years of experience in Process Management 

• 2+ years of experience in  Process Design

• 2+ years of Agile Experience
    

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).