Sr. M365 Cloud Engineer

Job Description

The Messaging and Collaboration Engineering team seeks a seasoned and proactive professional for a position located in the Chicago office. The selected candidate will be responsible for managing Microsoft 365 services—including Copilot Agents, Exchange Online, SharePoint, Teams, OneDrive, Power Platform, SMTP Relays, and File Servers—at an advanced level. This prominent role involves close collaboration with all departments and requires innovative problem-solving abilities, technical leadership, and the ability to drive process improvements.

The team employs the Kanban framework and responds swiftly to changing requirements. Our technologists are accomplished professionals committed to developing solutions that improve customer experience. This team provides essential services that support core business operations and promote employee satisfaction. This position is based in our Chicago office.

We follow a hybrid policy of at least 4 days onsite. Key Responsibilities:Oversee Microsoft 365 administration, routine maintenance, technical support, and system upgrades.

Manage agents, Power Apps, and Power Automate flows using Agent 365, Copilot Studio, and Power Platform. Manage Exchange Online email delivery and protection. Manage Windows File Server, NTFS and Share permissions, and Amazon FSx operations.

Oversee the administration and management of SMTP relay operations. Must have a firm understanding of SMTP traffic flow and logs. Experience with PowerMTA is a plus.

Work with Corporate InfoSec to address security vulnerabilities and enterprise app reviews. Manage and triage escalated issues as Tier 3 escalation support.

Act as Delivery Lead in the planning, development, and delivery of projects. Mentor junior engineers and provide technical guidance to peers. We utilize ITIL standards to guide our change management processes and to develop comprehensive documentation and knowledge articles within ServiceNow.

Identify and implement process improvements and automation opportunities. Stay knowledgeable with innovative technology and drive adoption of best practices. Qualifications:Bachelor’s degree in computer science or related field (or equivalent work experience).

5–10 years of relevant experience using Microsoft 365 in a complex enterprise environment. 5–10 years of experience working with Windows File Server share, DFS, and NTFS permissions. 5–10 years of experience with email protection technologies like Exchange Online.

5–10 years of experience working with Teams and SharePoint Online. 2 years of experience with the management of Copilot agents, Copilot Studio, and Agent 36 Strong knowledge of Copilot licenses and entitlements is required.

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