Staff Product Operations Manager, Data Analytics

We’re Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work. 

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

Technical Product Operations applies human intelligence to some of the toughest problems at Cruise. We work closely with cross-functional teams across Engineering, Product Management, and Business to create and iterate on products that move our business forward. We have a large, globally distributed workforce and are integral to Cruise’s technology development.

 
What you’ll be doing:

• You will work on challenging and exciting problems to improve the Cruise High Definition Maps. Focusing on metrics and KPIs to measure the product performance, cost, efficiency and workforce utilization

• Work with Product and engineering counterparts to help prioritize initiatives with highest impact to our roadmap and provide the impact of each new feature development

• Create new metrics and measurement methods and maintain existing ones, and establish and evaluate critical criteria targeting map-related safety, reliability, and performance

• Build new data pipelines and maintain existing data pipeline, perform advanced data analysis using Data Studio and Looker

• Constantly evaluate current processes to identify and address operational shortcomings, inefficiencies, and opportunities for improvement, translate findings into proposed product or process solutions with quantified impact statements

• Build close relationships with multiple product and engineering teams to ensure map operations’ requirements are effectively prioritized into engineering roadmaps primarily targeting new feature implementation, tooling improvements, and operational efficiency

• Effectively triage bugs and critical issues, leading data-driven and collaborative prioritization to drive timely resolution of our most impactful issues

 
What you must have:

• Bachelor’s degree in business, engineering or a related field

• 3-5 years of success in data analytics, management consulting, product management or operations, or related technical field

• Highly proficient in Excel or Google Sheets

• Advanced SQL knowledge and relational database

• Basic python programming

• Experience building data pipelines and advanced data analysis 

• Experience with process re/design for efficiency and quality improvement

• Experience working with Engineers to improve products or operational tools – from requirements definition to successful launch/implementation to impact validation

• Ability to use quantitative and qualitative feedback to form insights that drive actions

• Ability to remain flexible and thrive in ambiguity

• Ability to collaborate and communicate efficiently across teams

 
Bonus Points:

• Experience with GIS tools a plus but not required

• Prior experience in rideshare or delivery

• Cloud software deployment experience

The salary range for this position is $147,300 – 216,600. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.

Why Cruise?

Our benefits are here to support the whole you:

• Competitive salary and benefits 
• Medical / dental / vision, Life and AD&D
• Subsidized mental health benefits
• Paid time off and holidays
• Paid parental, medical, family care, and military leave of absence
• 401(k) Cruise matching program 
• Fertility benefits
• Dependent Care Flexible Spending Account
• Flexible Spending Account & Health Saving Account
• Perks Wallet program for benefits/perks
• Pre-tax Commuter benefit plan for local employees
• CruiseFlex, our location-flexible work policy. (Learn more about CruiseFlex).

We’re Integrated

• Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

We’re Funded

• GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email [email protected].

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.