Staff Software Engineer – Big Data

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Please Note:  This position will include supporting our US Federal customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

You will be part of the ServiceNow Cloud Services Big Data Team.  The Big Data team is building the next-generation platform that collects, stores and provides real-time access to large amounts of data.

You will also build real-time analytic tools and reporting capabilities for various purposes including:

• Monitoring, alerting and troubleshooting
• Anomaly detection
• Capacity planning
• Data analytics
• ETL Pipelines

What you get to do in this role:   
​​​
This is a hands-on Big Data Engineer role where you will;

• Build the next-generation libraries, APIs and data pipelines
• Develop data engineering components and applications and entities to empower self-serve for big data products
• Lead complex and technically challenging projects from concept to completion
• Assist in developing UI components to enhance our in-house visualization tools

Qualifications

To be successful in this role you have:

• 6+ years of software development experience with Java
• 6+ years in designing and building scalable reusable products / components
• 4+ years of software development experience with Python
• 4+ years of experience working with high traffic customer facing applications
• Strong understanding of Object Oriented Analysis and Design, Algorithms and Data Structures
• 6+ years in building and maintaining ETL pipelines using Bigdata technologies like Spark Streaming, Spark SQL, MapReduce, Kafka and Hive/Impala and Hadoop
• Professional experience defining, developing and maintaining scalable web service API
• 6+ years working with SQL queries, including performance tuning, utilizing indexes/partitions, and materialized views to improve query performance.
• Exceptional in database design & development, writing optimized SQLs
• Exceptional debugging, testing, and problem-solving skills.
• Able to troubleshoot systems integration and performance issues
• Self-motivated and eager to absorb new emerging technologies
• Exceptional written and verbal communication skills with proven ability to effectively communicate complex technical issues to both technical and non-technical teams.
• Ability to act as a Technical Lead and mentor junior engineers

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $142,700 – $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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