SW/App/Cloud Tech Support Manager

Job Description

SW/App/Cloud Tech Support Manager (Accenture LLP; Chicago, IL): Accenture LLP has multiple openings for the position of SW/App/Cloud Tech Support Manager in Chicago, IL, and the job duties are as follows: Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution. Drive incident, issue and outage management, investigation, and restoration. Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.

Schedule, track, and facilitate acceptance of changes to the production environments by using applicable processes. Operate IT production services according to Service Level Agreements (SLAs). Provide operational support, ensuring production systems and devices are online and available. Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors to be implemented by the team.

Act independently to determine methods and procedures on new assignments. Make decisions that impact the team through regular consultation with senior management.

Adhere to strategic direction set by senior management. BASIC QUALIFICATIONS: Must have a bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry. Must have 5 years of experience in each of the following: Leading automation projects in management; Engaging with third-party vendors, service providers, and internal stakeholders to drive service delivery excellence; and Leading cross-functional teams to collaborate with application, platform, and cloud teams.

Must have 3 years of experience in each of the following: Managing end-to-end cloud infrastructure services on GCP, including overseeing, monitoring, and troubleshooting; Utilizing Information Technology Service Management (ITSM) tools, including ServiceNow to manage incidents, changes, and problem resolution; Leveraging monitoring tools, including Splunk to track infrastructure performance, detect anomalies, and ensure high availability of systems; and Ensuring security compliance and managing risk assessments in cloud and on-premise environments using Access Management and Trend Micro. Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs. To apply, please click the ‘APPLY’ button.

Pursuant to the Illinois Pay Transparency law, the offered wage for this role is $133,1800 per year and information on benefits offered is here.

#LI-DNI #IND-DNI About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www. accenture. com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.

As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

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