Technical Information Specialist – Indaiatuba/SP

Trabalhamos para que a vida possa avançar e estamos sempre à procura de pessoas inovadoras que possam contribuir com a nossa missão. Que tal fazer parte do nosso time?

Local Principal: Brasil (BR) – São Paulo  – Indaiatuba  
Função: Suporte ao Produto e Clientes
Título: Technical Information Specialist – Indaiatuba/SP – 109295

As a Technical Information Specialist for John Deere, in the Regional Office at Indaiatuba/SP, you will be responsible for the development of technical publications for all John Deere products, together with the Enterprise Technical Information Development (ETID) team, being a key member for ensuring equipment uptime and availability, supporting dealers and customers with technical information.

Key Responsibilities

• Lead and contribute to innovation & strategy projects supporting standards, automation, machine learning, continuous lifecycle, and advanced diagnostic solutions for enterprise initiatives;
• Work in partnership with product engineering and customer support representatives to identify and define solutions improving technician pain-points, efficiency, and customer uptime;
• Collaborate with product engineering and customer support engineering to define hardware, software, and technical information required to support Design for Diagnostics and Diagnose in less than 1 hour;
• Support project leader, technical information specialists, and training development specialist to create and execute a development plan that meets quality, efficiency, and economic requirements;
• Lead and oversee technical information development activities by identifying, scoping, and assigning work to global internal and external content development resources;
• Own and conduct technical content reviews with content developers and subject matter experts for quality outcomes;
• Provide work direction, mentoring, and training to local, remote, or contract authoring center(s) as necessary.

Skills You Need

• Graduation in Engineering: Electric, Mechatronic, Automation, Agricultural, Mechanical, and others;
• Fluent English: Advanced writing/speaking skills for coordinating meetings, negotiating with suppliers, and leading teams;
• Thorough knowledge in engineering principles, theory, and practice;
• Demonstrated experience with troubleshooting systems, functions, and components;
• Proven organizational skills and ability to manage competing priorities;
• Experience in decision making and driving high levels of customer satisfaction;
• Experience and knowledge of Product Development as well as Customer & Product Support processes.

What Makes You Stand Out

• Global cross-functional experiences with engineering areas (design, manufacturing, quality, & validation);
• Strong technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic, mechanical, electrical, and electronic systems;
• Ability to influence without authority, adapt with ease, and overcome adversity;
• A team player who helps to build a highly engaged and energized work environment, modeling the organization vision, linking that vision to daily activities;
• Digital dexterity experience with business applications: macros, dashboards, shared sites;
• Programming languages: Python, Visual Studio, JavaScript, C++ and Data Sciences: SQL, Tableau, Power Apps, ML;
• Previous work experience in one or more of the following: technical training, engineering, field representative, central product/customer support, service engineering.

Nossos principais benefícios

• Remuneração variável; 
• Plano de Saúde;
• Plano Odontológico;
• Seguro de Vida;
• Previdência Privada;
• Benefício Ótica; 
• Reembolso vacina; 
• Universidade Corporativa; 
• Gympass;
• Dependendo da unidade, você terá restaurante no local, vale refeição ou alimentação;
• Auxílio farmácia;
• Entre outros.

  
Nosso Processo Seletivo

A seleção começa com a sua inscrição, para algumas vagas, existem alguns testes adicionais. Você terá a possibilidade de conhecer pessoas do time nas entrevistas! Nosso processo seletivo é flexível em termos de tempo, então não se preocupe! Nossa equipe de Talent Acquisition está comprometida em proporcionar a melhor experiência para você. Analisamos todas as candidaturas cuidadosamente e fornecemos feedback em todas as etapas do processo. Além disso, todas as orientações serão enviadas por e-mail!

Sobre a John Deere

A John Deere é líder global no fornecimento de produtos, tecnologia e serviços avançados para clientes que desempenham um papel essencial na agricultura, construção, florestal entre outros setores. Nosso objetivo é atender à crescente necessidade mundial de alimentos, combustível, abrigo e infraestrutura, enquanto promove a sustentabilidade e a preservação do planeta que chamamos de lar.
Inovamos para impulsionar a produtividade e proteger nosso planeta e convidamos você a fazer parte dessa história. Trabalharemos juntos para criar, testar, superar para que para que a vida possa avançar. ����