Technical Operations Analyst II

Job Description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey.

We’re building a more open world. Join us.

Introduction to the Team:Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services – helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world. Make An Impact!

The Technical Operations Analyst II is an established team member with advance knowledge and experience that leads complex investigation and remediation for critical production service disruptions and/or service enhancements. In this role you will lead small, well defined technical projects focusing on cross functional collaboration. You will also get the opportunity to act as a mentor for junior analysts and identify opportunities for process and continuous improvement.

In This Role You Will:Investigate critical incidents and draft concise, balanced, and evidence-based reports on findings. Lead improvements of chronic issues or product opportunities through data analysis by partnering with key stakeholders.

Lead actions around improving customer and employee satisfaction, and support the data collection and analysis process. Gather pertinent information and provide guidance about a problem by analyzing data and patterns and identifying underlying issues. Implement solutions based on advanced knowledge of standard practices and previous experiences; escalate complex or unprecedented issues and needed.

Collaborate and lead investigations with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems. Participate in development of information technology and infrastructure projects. Develop/maintain support documentation for use by all levels of support personnel.

Help coordinate stakeholder input and collaboration efforts when developing solutions to issues. Detect complex patterns (a figure, object, word, or sound) that are hidden in other distracting material to understand opportunities for improving services and/or products. Break down complex information (e.

g. , legal, operational risk, and regulatory data) into understandable terminology and actionable concepts. Use technical knowledge and expertise to generate comprehendible, broadly-applicable communications based on new and non-typical data.

EWJD3