Technical Service Specialist (Imaging)

JOB SUMMARY:

Remotely support and perform complex technical problem-solving duties related to Midmark products.

ESSENTIAL/PRIMARY DUTIES:

• Troubleshoot electro-mechanical issues.
• Troubleshoot pneumatics / hydraulics issues.
• Troubleshoot software/hardware issues with internal and external customers via various methods such as phone, email, chat, and remote control/assist software.
• Troubleshoot network communications issues.
• Troubleshoot windows operating system issues.
• Organize daily tasks and work with minimal supervision.
• Maintain a good rapport with internal and external customers.
• Record customer communications within the company’s call logging system via Midmark processes.
• Participate in the continuous improvement program.

SECONDARY DUTIES:

• May travel to customer sites to repair equipment and conduct training occasionally as needed. 

EDUCATION and/or EXPERIENCE:

Associate degree or equivalent from a two-year college or technical school. At least 1 year of previous experience is preferred or equivalent combination of education and experience. Bilingual (Spanish) a plus.

COMPETENCY and/or SKILL: 

• Ability and willingness to travel to customer sites to repair equipment and conduct training occasionally as needed
• In depth knowledge of testing and updating various Midmark products
• Ability to interact with the Engineering team to solve complex issues
• Ability to use test and repair equipment
• Familiar with Microsoft SQL express functions, installations, and troubleshooting
• In depth knowledge of computers and operating systems
• Ability to work with different personality types while remaining tactful and diplomatic
• Must be a self-starter with the ability to work with minimum supervision
• Ability to multitask and resolve issues analytically
• Ability to plan, organize, coordinate and sort priorities in order to achieve timely quality results
• Must possess excellent verbal and written communication skills
• Understanding and ability to engage in MPS skills and concepts to develop a continuous improvement culture

SUPERVISORY RESPONSIBILITIES: 

• No supervisory responsibilities

Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With more than 2,200 teammates worldwide, Midmark focuses on harmonizing space, technology and workflows, creating a better experience for caregivers and patients at the point of care. The Midmark headquarters and innovation hub are located in Versailles, Ohio, which is also home to the Midmark Experience Center, Design Center, Technology Center and our largest manufacturing facility. Midmark maintains eleven additional locations in the United States, including four innovation hubs, and has subsidiaries in India and Italy.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled