Technical Support Engineer, Amazon Robotics

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers’ experiences in ways we can’t even imagine yet. Amazon Robotics is the global front runner of robotics innovation. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems. Current advancements are underway in robotic movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive data, and much more.

Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.

We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, people management skills and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Robotic Fulfillment System.

A successful candidate will have a consulting aptitude, ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the center of Amazon’s Robotic Fulfillment System operations.

Key job responsibilities
The right candidate will be inspired and motivated to do the following on a daily basis:

Support and foster a culture of inclusion
Manage technical projects with high attention to detail.
Maintain and/or create policies, procedures and processes when needed.
Proactively identify opportunities for long term and repeatable solutions.
Participate in hiring, training, and development of others.
Managing network systems (such as DNS, DHCP, SSL, OSI Model, and TCP/IP).
Windows, Mac or Linux Operating systems support and proactive maintenance
Responsible for on-call duties in a rotation with other team members
Frequently document known solutions in the form of knowledge base articles
Demonstrate a passion for learning new technologies and processes.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

– Bachelors degree or equivalent work experience
– 2+ years of software development, or 2+ years of technical support experience
– 2+ years of managing technically complex large and small scale projects
– 1+ years managing and supporting Windows, Linux and macOS operating environments
– Own and drive Root Case Analysis (RCA) on complex system issues
– Proven experience as lead technician supporting major or critical applications and systems

Preferred Qualifications

– Ability to manage multiple high-priority tasks simultaneously
– Demonstrable problem-solving and analytical skills
– Interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with software, operations, and leadership teams
– An understanding of AWS or other cloud technologies
– Experience with change management processes
– Unix/Python Shell Scripting skills
– Experience in a fulfillment or logistics environment
– Experience with hardware and solutions troubleshooting
– Knowledge and/or working experience with networking and Product IT management

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,800/year in our lowest geographic market up to $150,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.