Technical Support Engineer (Day Shift), Amazon Robotics Technical Support

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers’ experiences in ways we can’t even imagine yet. Amazon Robotics is located in the greater Boston area, the epicenter of robotics innovation. Our diverse teams come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems. Having our offices, labs, test floors and factories all co-located means that we can design the hardware, write the code, test, build and watch it all come to life. This allows us to innovate quickly and on limitless ideas. Current advancements are underway in autonomous movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive analytics, and much more.

Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.

We are seeking exceptional candidates for our both of our Greater Boston location (Westborough, MA), who possess a blend of technical and customer-facing skills to successfully support the Amazon Mobile-Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Mobile-Robotic Fulfillment System.

A successful candidate will have a consulting aptitude, strong ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within an elite group at the leading edge of Amazon’s Mobile-Robotic Fulfillment System operations.

This position’s scheduled shift will be Wednesday through Saturday, 2pm to 12am EST.

Job Responsibilities:

– Collaborate with Software, Hardware and System Performance Engineering teams to problem-solve critical software production issues
– Work with Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational challenges
– Develop training documentation and mentor other team members
– Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability
– Have the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership
– Document specific techniques for incident/problem resolution that will enable proactive system management
– Own and drive Root Case Analysis (RCA) on complex system issues

We are open to hiring candidates to work out of one of the following locations:

Virtual Location – USA

Basic Qualifications

– 2+ years of software development, or 2+ years of technical support experience
– Bachelor’s degree in engineering or equivalent
– Experience troubleshooting and debugging technical systems
– Experience in Unix

Preferred Qualifications

– Experience with AWS, networks and operating systems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,800/year in our lowest geographic market up to $118,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.