Technology Operations Specialist
Job Description
Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth.
This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations.
Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Responsibilities:Manages stability, resiliency, reliability, and performance of supported systemsFulfills requests from business users and operations and communicates technical status updates with appropriate teamsCaptures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deploymentSupports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applicationsProvides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quicklyProvides release support when needed and manages engagement across audiencesProvides full lifecycle management of the infrastructure and application environmentsRequired Qualifications:Includes Risk and Regulatory Management, Information Security Generalist Skills, Information Security ManagementMinimum experienced greater than 3-5 years of IT Capacity ManagementDemonstrate knowledge of capacity planning methodologies. Demonstrate knowledge of mathematical/statistical and quantitative analyticsDemonstrate knowledge of ITIL capacity management best practices & COBIT framework.
The candidate will be expected to foster a culture of support and knowledge sharing. Desired Qualifications:Desired Experience with: Infrastructure architecture ITSM AppDynamics/DynaTrace Splunk Operating System Performance Measurement Tools (SAR/PerfMon) True Sight Capacity Optimizer Agile Framework – Jira/ConfluenceSkills:Innovative ThinkingProduction SupportResult OrientationRisk ManagementSolution DesignAdaptabilityAnalytical ThinkingCollaborationInfluenceSolution Delivery ProcessArchitectureAutomationDevOps PracticesProject ManagementStakeholder ManagementMinimum Education Requirement: Bachelor’s degree in computer science or engineering or equivalent work experience. Shift:1st shift (United States of America)Hours Per Week: 40
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