TikTok
User Research Analyst – USDS
Job Description
Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.
Team Intro
The US TikTok User & Product Operations organization is looking for a highly motivated, collaborative and detail-oriented team member to provide high quality analysis to cross functional stakeholders. We are looking for a strategic self-starter with excellent project management skills who is ready to learn and capable of coordinating multiple stakeholders and different functions across cultures and time zones. The ideal candidate is a humble, curious, and skilled listener, communicator and relationship-builder.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
– Acts as key analyst and partner for User Research team, including analyzing survey data and building user cohorts based on queries
– Builds a working understanding of TikTok ecosystem&product, its customers, data infrastructure, and business goals.
– Analyze complex, high-volume, high-dimensionality data from varying sources using a variety of tools and data analysis techniques. Leverage TikTok user data to empower sales and product development for various stakeholders
– Understands basic business performance and answers product and business questions to drive business actions.
– Identifies and evaluates the quality of different data sources used for key result/metric calculations. Operationalizes compelling self-service dashboards and tools.
– Reflects on the requirements or directions provided on a project idea to anticipate gaps and provides recommendations for improved delivery
– Occasionally plans and facilitates stakeholder requirements sessions and leverage business perspective
Qualifications
Minimum Qualifications
– Bachelor’s degree is required. 1-2 years experience in tech companies
– Excellent data analytical skills. Especially in SQL.
– Excellent data analytical skills. We hope you have a natural aptitude for translating data into insights and trends and the aptitude to influence new strategies based on these insights.
– Excellent communication and relationship building skills and project management skills.
– Experience using scripted statistical software (R or Python) to analyze quantitative (e.g. survey data) and qualitative data (e.g. text data)
– Knowledge of inferential statistics, such as t-tests, ANOVA, and linear regression
Preferred Qualifications
– Experience designing surveys for large audiences (e.g. via Qualtrics)
– Experience of social media industry/artist collaboration is a plus.
– Candidates with statistics/computer science degrees are preferred
– Good understanding of TikTok content ecosystem, and social media trends are preferred.
D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Job Information
【For Pay Transparency】Compensation Description (annually)
The base salary range for this position in the selected city is $86555 – $135111 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
