Vice President – Claims, Disputes & Fraud Operations Product Analytics

Join us to reshaping the future!!

As a Vice President – Claims, Disputes & Fraud Operations Product Analytics within our cross-functional team, you will play a pivotal role in steering the analytics portfolio and supporting the CDFO Product. Your role will involve collaboration with various partners from the Product team, including Finance, Customer Experience, UX/UI Design, Software Engineering, and Product Owners. This position offers a unique opportunity to contribute to the creation and revision of the business case, scope analysis, hypothesis development, data collection, performance analysis, insight generation, and participation in the development of presentations to communicate findings.

Job responsibilities:

• Work as a member of agile, digital, tribes or scrum teams to provide data and analytics support for new product development.
• Build holistic insights using a mix of customer, account, digital, financial and operational data sets.
• Import, clean, transform and validate data from multiple sources in preparation for analytics and/or modeling.
• Develop business cases, size addressable populations & estimate potential impact on proposed measurement plans.
• Scope, implement & track new features and enhancements to the disputes journey.
• Identify customer interactions and events across a variety of channels to better understand customer journeys and friction points.
• Leverage a variety of analytical and statistical applications (Alteryx, Excel, SQL, Python, etc.) to describe, analyze, and interpret trends and patterns in complex data sets. 
• Aid in presentations summarizing sharp insights and conclusions, often for executives.

Required qualifications, capabilities and skills:

• 8+ years of relevant experience doing hands-on data analysis.
• Technical expertise regarding data models, data analysis, and segmentation techniques
• Experience with Business Intelligence and analytical tools such as Alteryx, Tableau, etc.
• Self-sufficiency in querying and extracting data from Enterprise databases (Snowflake, GOS, AWS, etc)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Bachelor’s degree required, 
• Strong background and 8+ years of experience in building statistical/machine learning models involving multiple data inputs from different data sources in the area of Marketing/Customer journey/Operations/Finance.
• Must be able to operate in a self-directed manner with little direction; must have a strong desire to take the initiative to deliver superior results.
• Strong organizational skills and ability to work with in time constraints in a highly regulated industry.

Preferred qualifications, capabilities and skills:

• Operational knowledge of Fraud Customer Protection Services is a plus.
• Advanced degree is desired with preferred concentrations in Math, Statistics, Economics or similar quantitative disciplines .
• Experience with financial business cases a plus.
• Experience in analytics or consumer banking/ retail banking is a plus.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans