AI Center of Excellence, Director

Job Description

Business SummaryDeltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position ResponsibilitiesThe AI Center of Excellence Director will build, scale, and lead Deltek’s AI Center of Excellence, driving innovation, operational efficiency, and strategic alignment across global teams. This role is responsible for defining and executing a comprehensive GenAI strategy tailored for post-sales functions, championing enterprise-wide AI transformation initiatives, and positioning Deltek as a leader in enterprise AI. The Director will collaborate with cross-functional leaders to identify high-impact GenAI use cases, deliver measurable improvements in process efficiency and customer satisfaction, and foster a culture of experimentation and ethical AI use. Strategic LeadershipBuild, scale, and lead the AI Center of Excellence for Post-Sales Functions, driving innovation, operational efficiency, and strategic alignment across global teamsDefine and execute a comprehensive GenAI internal use strategy tailored for Post Sales functionsContinuously monitor and analyze emerging industry and technology trends, opportunities, and risks in the GenAI landscapeProvide strategic insights and recommendations to leverage new technologies and mitigate potential riskChampion GenAI Spearhead enterprise-wide AI transformation initiatives, delivering measurable improvements in process efficiency, workforce enablement, and customer satisfactionLeverage industry best practices and emerging technology trends to position Deltek as a leader in enterprise AICollaborate with cross-functional leaders & key stake holders to identify & prioritize high-impact GenAI use casesSolution Development & ImplementationLead the design, development, and deployment of GenAI solutions across post sales functionsChampion AI-powered enhancements such as automated case summaries, intelligent response drafting, and predictive analytics for customer engagementEmployee Enablement & LiteracyDevelop and roll out training programs to elevate GenAI literacy across the Customer Success organizationPromote responsible use of GenAI through education, peer-to-peer knowledge sharing, and continuous learning initiativesGovernance & Risk ManagementEstablish governance frameworks for GenAI initiatives, including funding, cost tracking, and business value measurementServe as a key liaison to the GenAI Governance Group and Steering Committee to ensure alignment with enterprise-wide AI policiesCulture & InnovationFoster a culture of experimentation, innovation, and ethical AI useEncourage rapid exploration of emerging tools and technologies to stay ahead of industry trendFoster adoption of GenAI tools like Copilot agents, Claude Code, and Coveo AI search to streamline workflows and improve service deliveryQualificationsBachelor’s degree in Computer Science, AI, Data Science, or related field; MBA preferred10+ years in technology leadership, with 3+ years in AI/ML or data scienceProven experience in cloud platforms (Azure, AWS, GCP) and MLOps frameworkStrong strategic thinking, program management, and executive presenceDeep understanding of GenAI technologies and their enterprise applicationFamiliarity with AI ethics, governance, and regulatory considerationsCompensation InformationThe U.

S. salary range for this position is $95500.

00 – $167000. 00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience.

Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

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