Senior Manager, Workplace Technology

Job Description

Why Mozilla?Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser.

Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation.

This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:The role is part of the IT Function within the broader Mozilla Infrastructure team. The IT team supports ERP Services, Workplace services, Service-Desk and On-Prem DC Services across the organization aligned with the mission to build a safe & secure internet. You will lead a team of workplace technologists within the Workplace Technology (WPT) domain.

Your primary focus will be on leading & coordinating strategic and operational initiatives, with an emphasis on collaboration & AI productivity tools, SSO, enterprise search and workplace experiences with measurable outcomes. Ensure our workplace technologies are reliable, secure, and cost-efficient services for the enterprise. You’ll work closely with cross-functional partners to align priorities, share knowledge, and deliver impact together.

You will also be part of decision making for internal technology choices and policy enforcement. The ideal candidate will demonstrate deep curiosity and sound technical judgment, people management and stakeholder collaboration skills to drive workplace outcomes.

Note: You don’t need to meet every listed qualification to be considered — we value diverse experiences and learning potential. What you’ll do: Leadership & StrategyOwn the Workplace Tech portfolio — Collaboration Suite & Enterprise GenAI tools (Google Workspace, Slack, Zoom, Atlassian, OpenAI/Claude/Gemini), AV/UC (rooms, conferencing, telephony/VoIP/softphones), SSO/IAM, Enterprise Search, and workflow automations. Define, implement, and operationalize Enterprise Service and Data architecture to enable secure and efficient automated self-serve workflows across the organization.

Lead, coach, and grow a high-performing team; set clear goals/OKRs, establish SOPs/runbooks, and foster a culture of reliability, transparency, and continuous improvement. Lead with clarity and collaboration: communicate a clear vision, invite dialogue, and build consensus to move initiatives forward effectively. Be a key advisor to senior leadership on workplace technology risks, strategies, and long-term planning.

Operational Excellence & GovernanceLead operational excellence initiatives: define SLAs/SLOs/SLIs, instrument health dashboards, and strengthen incident, problem, and change management practices to reduce MTTR and prevent recurrences. Build and scale onboarding, offboarding, and mover workflows (API-driven) across identity, access, devices, and collaboration tools — secure, auditable, and fast. Establish and enforce data protection controls (DLP, classification, retention, sharing policies) in partnership with Security, Legal, and Privacy; manage exceptions and review cycles.

Participate in the development and execution of enterprise security policies, technology practices, and standards across Application, Endpoint, Data, and Infrastructure domains. Partner and deliver on ISO compliance / GRC-related gaps and remediations in the Workplace Technology domain. Financial, Vendor, and Asset ManagementOwn FinOps for the stack: usage metering, chargebacks/allocations, forecasting, license right-sizing, and budget accountability; present quarterly business reviews with data-backed decisions.

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