Senior Vice President, Strategic Process Improvement
Job Description
Who we are Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings.
Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care. We are looking for teammates to join us in building our company, culture, and Member experience who: Put people first, and make decisions with the Member’s best interests in mind Are active learners, constantly looking to improve and grow Are driven by our mission to measurably improve health and care each day Bring the energy needed to transform health and care, and move and adapt rapidly Are laser focused on delivering results for Members, and proactively problem solving to get there The Senior Vice President of Strategic Process Improvement drives performance excellence across Clinical Delivery, leading initiatives that improve quality, experience, and financial outcomes. This role establishes and oversees the annual Performance Improvement Plan for Product Operations and Continuous Quality Improvement (CQI), ensuring alignment with organizational goals for delivery, accuracy, and operational effectiveness. As a senior leader, the SVP will design and execute a comprehensive team and talent strategy to deliver on key operational and programmatic initiatives that enhance patient experience.
Partnering closely with the Chief Clinical Officer and cross-functional executives, this leader will advance enterprise-wide initiatives that strengthen clinical performance and support sustainable growth. Role and ResponsibilitiesLead, develop and execute annual process improvement plan and continuous projects which optimize care delivery to company strategy.
Collaborate with clinical leaders to identify, assess and prioritize upstream and downstream impactsEnhance financial performance with a focus on initiatives that improve overall cost of delivery and increase in year revenue. Track, report and ensure delivery is consistent with established metrics, KPI’S, and performance guarantees. Expand repository of clinical case studies.
Resource, source and produce areas of clinical outcome results and value driversLead team of project and product focused experts using best practice methodologies such as Six Sigma and lean process design. Oversee budget allocation (hours, scope, roadmap) to meet project business requirementsCentralize, consolidate, manage, and assess effectiveness of business and technology vendor resourcesCultivate and maintain positive relationships with internal and external key stakeholders at all organizational levels. Implement change management, training, and communications of initiatives across internal and external business units.
Skill Requirements/Preferences10+ years business experience10+ years in process improvementCertified Project Management. Six Sigma, lean process design or similar experience preferredUnderstanding of project management concepts and toolsDemonstrated leadership of cross-functional teams including strong coaching, motivational and interpersonal skills are required with an emphasis on service, team, and individual improvementAbility to articulate requirements clearly (ie, to technology team)Strong presentation, written and verbal communication skillsAs a remote position, the salary range for this role is:$240,000 – $270,000 USD
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